At Total Device Phones and Gadgets, customer satisfaction is our top priority. We understand that sometimes, you may need to return a product, and we are here to make the process as smooth as possible. Please review our return policy below:

Eligibility for Returns

– Time Frame: Returns are accepted within 7 days of the purchase date. Items returned after this period will not be eligible for a refund or exchange.

Condition: Products must be in their original, unused condition, with all packaging, accessories, manuals, and any other included items intact. Products showing signs of use, wear, or damage will not be accepted for return.

– Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

Brand-New Devices

Condition: Brand-new devices must be returned in their original condition, with all accessories, manuals, and packaging intact. This includes chargers, cables, earphones, and any other items that came with the device. Devices that have been opened, used, or are missing any accessories or original packaging will not be accepted for return.

Warranty: All brand-new devices are covered by the manufacturer’s warranty. If a defect is discovered after the 6 months period, please refer to the manufacturer’s warranty for repair or replacement options.

Pre-Owned Devices

Condition: Pre-owned devices must be returned in the condition they were sold. This includes all accessories and packaging provided at the time of purchase. Devices that show additional wear or damage beyond the condition at the time of sale will not be eligible for return.

Warranty: All pre-owned devices come with a limited warranty period, Duration of 14 days which will be communicated at the time of purchase. Returns or exchanges for pre-owned devices must be made within this warranty period.

Non-Returnable Items

The following items are not eligible for return:

– Items that have been damaged due to misuse, negligence, or accidents.

– Products that have been customized or altered from their original condition.

– Software, apps, or downloadable items.

– Items sold as part of a clearance or final sale.

– Items that warranty sticker has been altered or removed

Return Process

1. In-Store Returns: For returns made in-store, please bring the product and proof of purchase to our store at Suite 108/109, Foramot Plaza, Osundairo Street, Computer Village, Ikeja, Lagos, or our branch at Saka Tinubu, Victoria Island. Our staff will assist you with the return process.

2. Online Returns: If you purchased your item online, please contact our customer service team at [insert contact details] to initiate a return. You will be given instructions on how to ship the item back to us. Please note that shipping costs for returns are the responsibility of the customer, unless the item was received damaged or defective.

Refunds and Exchanges

– **Refunds:** Once we receive and inspect the returned item, you will be notified of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exchanges: If you wish to exchange a product, please ensure it meets the return eligibility criteria. Exchanges can be made in-store or through our customer service team for online purchases. Exchange requests are subject to product availability.

  Brand-New Device Exchanges: Brand-new devices can only be exchanged for the same model or a similar item of equal value, provided the item is in stock.

  Pre-Owned Device Exchanges: Pre-owned devices can only be exchanged for similar pre-owned items of equal value, subject to availability.

Defective or Damaged Items

If you receive a defective or damaged product, please contact us immediately at [08035221442]. We will arrange for a replacement or full refund after verifying the issue. Please report any damage within 48 hours of receiving your product.

If you have any questions or concerns regarding our return policy, please feel free to contact us at [08035221442]. Our customer service team is here to assist you.